FAQ
Questions, answered.
General
What does "agent shop" actually mean?+
We build the voice, WhatsApp and ops agents that run your front line, and connect them into one customer record — so you can see where enquiries are actually going, not just that the phone got answered.
Do I need all three agents, or can I start with one?+
Start with voice. Add customer-facing and ops-facing agents once you can see where the gaps actually are.
Will it sound like a robot?+
It runs on your script in a natural voice, and callers are told they're speaking with an assistant. Most conversations finish without needing a person.
Which industries do you work with?+
Heating and plumbing, aesthetics clinics, immigration firms, and domiciliary care, currently in the UK.
Where is my call data stored?+
Ask us about this — get in touch and we'll confirm. Full data & security details
Can it give legal or medical advice?+
No. In regulated sectors — legal, clinical, care — the agent handles intake, messages and booking only, using your script. It never gives advice, and your business stays in control of what it says.
What if you're unavailable?+
The receptionist runs 24/7 regardless — it doesn't depend on anyone being at a desk.
Is this only for the UK?+
Yes. Right now we build exclusively for UK service businesses.
What if it can't answer the caller's question?+
It hands off to a real person.
Pricing
What does it cost?+
Three tiers, from £250 setup and £149 a month, depending on call volume and what you need booked. See the full pricing breakdown
What happens if I go over my minutes?+
Extra usage past your plan's included minutes is billed per minute: Answer £0.30/min, Book £0.30/min, Custom £0.25/min.
Is there a minimum term?+
Ask us about this — get in touch and we'll confirm.
What's included in setup?+
Ask us about this — get in touch and we'll confirm.