Care Agencies
Families call at 2am. Someone has to answer.
Families ring at 2am and someone has to answer.
Intake and messages only. The agent books appointments and passes on messages — it never gives legal or medical advice.
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What this sounds like
Out-of-hours welfare call
“Mum's carer hasn't turned up and it's been 40 minutes.”
→ Logged as urgent and passed straight to your on-call number.
New referral enquiry
“We need care for my father starting next week — what do you offer?”
→ Details taken and booked in for a callback from your team.
Schedule change
“Can we move Tuesday's visit to the morning instead?”
→ Request logged and passed to your scheduling team.
What it costs
Answer
Never miss a call
300 minutes included (~100–150 calls, based on 2–3 minute calls)
Overage: £0.30/min
- Answers 24/7 on your number, in your script
- Handles the FAQs you get every day
- Takes messages and transfers to a human when needed
- Call recording plus a summary by email/SMS
Recommended
Book
Calls become booked appointments
500 minutes included (~170–250 calls, based on 2–3 minute calls)
Overage: £0.30/min
- Everything in Answer
- Booking into Google Calendar or Outlook 365 (coming soon)
- WhatsApp/SMS booking confirmations (coming soon)
- Callback for new website enquiries within 60 seconds (coming soon)
Custom
Your systems and regulated intake
800 minutes included (~270–400 calls, based on 2–3 minute calls)
Overage: £0.25/min
- Everything in Book
- Integration with your CRM or practice/job-management system
- Regulated intake flows for legal, clinical and care settings
- Multilingual options
- Monthly ROI report
Ready to stop missing calls?
Book a call and we'll come back with something specific for a care agency.