Heating & Plumbing
You're under a boiler. Mia answers the phone.
You're under a boiler, the phone rings, that job goes to the next firm on Google.
Try: "My boiler's stopped working, can someone come today?" · "Do you do annual boiler services?" · "What's your call-out charge?"
What this sounds like
No heat, after hours
“Boiler's dead, no hot water at all — and my mum's 82 and lives with us.”
→ Flagged as priority, booked for the first slot tomorrow, you're texted before you wake up.
Routine service enquiry
“Do you do annual boiler services, and what's it cost?”
→ Answered from your script, booked straight into your diary.
New-build quote request
“I need a quote for a new bathroom install.”
→ Details taken and logged — a job for you to call back on, not a lead that went cold.
Chasing an invoice
“Just checking on an invoice I sent over.”
→ Message taken and passed straight to you — not left on hold.
What it costs
Answer
Never miss a call
300 minutes included (~100–150 calls, based on 2–3 minute calls)
Overage: £0.30/min
- Answers 24/7 on your number, in your script
- Handles the FAQs you get every day
- Takes messages and transfers to a human when needed
- Call recording plus a summary by email/SMS
Recommended
Book
Calls become booked appointments
500 minutes included (~170–250 calls, based on 2–3 minute calls)
Overage: £0.30/min
- Everything in Answer
- Booking into Google Calendar or Outlook 365 (coming soon)
- WhatsApp/SMS booking confirmations (coming soon)
- Callback for new website enquiries within 60 seconds (coming soon)
Custom
Your systems and regulated intake
800 minutes included (~270–400 calls, based on 2–3 minute calls)
Overage: £0.25/min
- Everything in Book
- Integration with your CRM or practice/job-management system
- Regulated intake flows for legal, clinical and care settings
- Multilingual options
- Monthly ROI report
Ready to stop missing calls?
Book a call and we'll come back with something specific for a heating & plumbing engineer.